Terms & Conditions

Introduction

These Terms & Conditions ("Terms") apply to all services provided by MK Agency ("we", "us", "our") and to use of the website at mennakamahy.co.uk. MK Agency is a marketing strategy consultancy founded by Menna Kamahy, operating from 128 City Road, London, EC1V 2NX, United Kingdom.

By accessing our website or engaging our services, you ("the Client") confirm that you accept these Terms and agree to be bound by them. Please read them carefully before proceeding.

Our Services

MK Agency provides marketing strategy, brand consultancy, content strategy, and related advisory services to founder-led businesses and growth-stage brands. Our services include but are not limited to:

• Marketing strategy development and planning
• Brand positioning and messaging frameworks
• Sales and growth strategy consultation
• Ongoing retained consultancy engagements

The specific scope of any engagement will be agreed and outlined in a proposal or project brief before work commences.

Proposals & Agreements

All projects are agreed in advance via a written proposal, statement of work, or service agreement. No work will begin until both parties have confirmed the scope, deliverables, timeline, and fees in writing.

• Proposals are valid for 14 days from the date of issue unless otherwise stated
• Acceptance of a proposal (by email, signed document, or payment of a deposit) constitutes a binding agreement
• Any changes to agreed scope must be documented in writing and may result in revised fees and timelines
• Discovery or consultation calls booked through our website are subject to the booking confirmation terms provided at time of scheduling

Intellectual Property

All intellectual property rights in work created by MK Agency remain with MK Agency until full payment has been received, at which point:

• Rights in deliverables specifically created for the Client will transfer to the Client upon full payment, unless otherwise agreed
• MK Agency retains the right to reference the work in its portfolio, case studies, and marketing materials (unless the Client requests confidentiality in writing)
• Any pre-existing intellectual property, frameworks, tools, or methodologies used by MK Agency in the delivery of services remain the property of MK Agency
• Third-party assets, fonts, images, or licensed software included in deliverables remain subject to their respective licence terms

The Client is responsible for ensuring all materials, assets, or content they supply to MK Agency are owned or properly licensed for use.

Confidentiality

Both parties agree to treat as confidential all non-public information shared during the course of an engagement. MK Agency will not disclose the Client's confidential business information to third parties without prior written consent, except where required by law.

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach of these Terms
• Was already known to MK Agency before the engagement began
• Is required to be disclosed by law, regulation, or court order

If you require a formal Non-Disclosure Agreement (NDA) before sharing sensitive information, please let us know prior to your initial call.

Client Responsibilities

To ensure the best results from our work together, the Client agrees to:

• Provide accurate, complete, and timely information, feedback, and approvals as reasonably requested
• Nominate a primary point of contact for all project communications
• Respond to requests for feedback or approval within the timeframes agreed in the project brief
• Make payments on time in accordance with agreed terms
• Ensure any assets or materials provided to MK Agency do not infringe third-party rights

Delays caused by the Client's failure to meet these responsibilities may result in revised timelines and additional fees.

Limitation of Liability

MK Agency will perform all services with reasonable skill and care. However, marketing and business outcomes are influenced by many factors outside our control, and we cannot guarantee specific results.

• MK Agency's total liability to the Client for any claim arising from a project shall not exceed the total fees paid by the Client for that specific project
• We are not liable for indirect, consequential, or special losses, including loss of profit, revenue, opportunity, or data
• We are not liable for outcomes resulting from the Client's failure to follow agreed recommendations or strategies
• Nothing in these Terms limits our liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law

Termination

Either party may terminate an engagement by providing written notice as specified in the agreed proposal or contract. In the absence of specific terms:

• Retainer engagements require 30 days' written notice to terminate
• Project-based work may be terminated at any time; the Client will be invoiced for all work completed to date
• Deposits are non-refundable once work has commenced, unless MK Agency is in material breach of the agreed scope
• MK Agency reserves the right to terminate an engagement immediately if the Client acts in a way that is unlawful, abusive, or in breach of these Terms

Website Use

By using mennakamahy.co.uk, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others. You must not:

• Use the site in any way that could damage, disable, or impair it
• Attempt to gain unauthorised access to any part of the site or its servers
• Use automated tools to scrape or extract content from the site
• Reproduce or redistribute any content from this site without our written permission

All website content — including text, images, logos, and design — is the intellectual property of MK Agency and protected by copyright law.

We do not guarantee that the website will be available at all times or free from errors. We reserve the right to update or remove content at any time without notice.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or from the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We will always seek to resolve any disputes amicably and in good faith before resorting to formal proceedings.

Changes to These Terms

MK Agency reserves the right to update these Terms at any time. The most current version will always be published on this page with an updated effective date. Continued use of our website or services following any changes constitutes your acceptance of the revised Terms.

For active client engagements, any material changes to terms will be communicated directly.

Contact Us

If you have any questions about these Terms, or if you'd like to discuss a project, please reach out: